The Challenge
During an employment background check, an official employer response indicated that a candidate’s submitted experience letter had not been issued by the organisation.
The verification was therefore reported as RED.
The case became more complicated when a subsequent positive response appeared to contradict the employer’s original confirmation.
Rather than allowing the later response to override the initial finding, Vibrant Screen investigated who had provided the confirmation and whether that person was authorised to verify employment records.
What We Uncovered
Vibrant Screen escalated the discrepancy directly to the employer’s authorised HR representative.
The investigation established that the individual who had provided the subsequent positive confirmation was a recruiter who was not authorised to conduct employment verification on behalf of the organisation.
The official HR team reaffirmed that the submitted experience letter had not been issued by the organisation.
The recruiter subsequently retracted the earlier confirmation and acknowledged that they were not authorised to provide the employment verification.
For effective employment verification services, confirming the identity and authority of the verifier can be just as important as recording the response itself.
The Outcome
Through direct validation with authorised HR representatives and persistent follow-ups, Vibrant Screen resolved the contradictory responses and substantiated the original RED verification outcome.
The investigation helped ensure that an unauthorised confirmation did not override information received through the employer’s official verification channel.
The case highlights why employment verification services should investigate conflicting responses rather than treating every positive confirmation as equally reliable.
Where additional human validation is required, professional reference checks can also help organisations establish the credibility and authority of employment-related sources.
The Vibrant Screen Advantage
Beyond Responses. Into the Facts.
A verification response is only as reliable as the source behind it.
Vibrant Screen validates verifier authority, investigates conflicting information and pursues confirmation through appropriate official sources before reaching a verification outcome.
This approach helps organisations identify questionable employment documentation, reduce hiring risk and make decisions based on information that has been properly validated.
